What are the return conditions? Items bought in-store or online can be exchanged or returned within 30 days of order receipt. The item must be unused, in its original packaging, with price tags or stickers still intact. At acghoodie.com, trying on an item does not count as “use.” Remember to include the purchase receipt or return form! Items purchased from other partners or their online stores cannot be returned, exchanged, or refunded here. The entire order must be returned. If items in your order are damaged, delivered incorrectly, or sent by error, please contact [email protected].