acghoodie.com attaches great significance to the protection of your personal data. This privacy policy is designed to offer clear and transparent details about how we handle personal data. We are committed to safeguarding your privacy, so please treat personal data with caution. acghoodie.com adheres to relevant laws and regulations, including the General Data Protection Regulation (GDPR), which came into effect on May 25, 2018. Specifically, this means at least the following:

– We handle your personal data in accordance with the purposes for which you provided it; these purposes, along with the types of data involved, are detailed in this policy.

– Data processing is strictly limited to what’s essential for achieving the stated purposes.

– We will seek your explicit consent when adding new data to our system.

– We have put in place appropriate technical and organizational measures to secure your personal data.

– We will not share personal data with other parties unless it is necessary to fulfill the purpose for which the data was provided.

– We recognize your rights concerning your personal data, will inform you of these rights, and respect them.

– All physical mail and/or emails containing personal data that we receive will be handled and processed properly.

– Customer requests to change addresses or be removed from our system will be processed and fulfilled immediately.

– Email records related to online store orders will be retained for a maximum of one year, to allow access to conversation history in case of issues or complaints. As acghoodie.com, we are responsible for processing your personal data. If you have questions after reading this policy or wish to get in touch, please use the contact details at the bottom of this document.

Processing of Customers’ Personal Data

acghoodie.com processes customers’ personal data for the following reasons:

– Meeting administrative needs;

– Communicating about purchases;

– Fulfilling or delivering orders; – Answering questions regarding your purchases;

– Collecting reviews through the Kiyoh rating system, where we invite you to share feedback on our online store and products.

The basis for processing this personal data is: completed purchase agreements. To achieve the above, acghoodie.com may ask you to provide the following personal data:

– Abbreviations;

– First name;

– Middle name;

– Last name;

– Address information (street, house number, postal code, city);

– Phone number;

– Email address;

– Gender;

– Country;

– Date of birth. 

Sharing with Third Parties

We may share the information you provide with third parties if it is necessary to achieve the stated purposes. For example, we use third parties to:

– Send newsletters and invitations;

– Deliver promotional and event-related communications;

– Conduct customer and market research.

We never share personal data with parties that have not signed a data processing agreement with us. Naturally, we enter into the necessary agreements with these parties (processors) to ensure your data remains secure. Additionally, we will not provide information to other parties unless required or permitted by law—for instance, if the police request (personal) data as part of an investigation, we are required to assist. We may also share data with third parties if you provide written consent.

Within the EU

We do not share personal data with parties outside the EU.

Minors

We only process personal data of minors (under 16 years of age) with written consent from their parents, guardians, or legal representatives. 

Your Rights Regarding Data

You have the right to check, alter, rectify, or erase your personal data that we hold. To exercise these rights, please contact our Customer Service or visit one of our stores. We may ask you to verify your identity before responding to such requests.

 Complaints

If you have a complaint about how your personal data is being processed, please contact us directly. We will do our best to resolve the issue to your satisfaction. You also have the right to file a complaint with the Dutch Data Protection Authority, the supervisory body for privacy protection. 

Questions

If you have any questions or comments about our privacy policy, feel free to contact us! 

Contact Details

Email: [email protected] 

Changes to This Privacy Policy

We reserve the right to revise this privacy policy. We recommend reviewing it regularly to stay updated on any changes. This privacy policy was last updated on October 28, 2020.